Return Policy

Retail Returns:

We hope you love everything you purchased from Creative Gifts!

If you’re looking to return an item from your order for whatever reason, we’re here to help. All unworn and unused items may be returned within 30 days of the original purchase date.

  • Items must be returned in the original condition, with original labels and tags attached, and its packaging with a copy of your packing slip. Please add a reason for return on the packing slip.
  • Returned items must have no visible signs of wear or use. Jewelry, towels, pillows, aprons, wearable items, or engraved items are not eligible for return and are considered a FINAL SALE item.
  • If an item is DISCOUNTED from the original retail price or listed as FINAL SALE at the time of purchase, it is not eligible for a return.

If your item(s) meet the requirements above, please ship back using your choice of courier/mail service to complete the return. Please make sure that the shipping label on the package is secure as Creative Gifts is not responsible for lost return packages.

Please return to the following address:

Creative Gifts International - RETURNS
120 Shawmut Road
Canton, MA 02021

Please email with any questions to

Please include in your email the following information: order #, your name, item to be returned, and reason for return. One of our customer support associates will reply within 48 hours excluding weekends or holidays.

For International Returns- Retail Online Orders:

All orders shipping outside of the US are FINAL SALE and cannot be exchanged or returned.

Please contact us by email at: and one of our customer support associates will work with you if there is any manufacturer's defect to the item(s) ordered.


Packages normally arrive at our warehouse in 1 week. Once delivered, each return is inspected and processed. You can expect your return to be processed within 7-14 days.

Wholesale Returns:

We make gift giving easy for you. We offer high quality gifts and we customize them for you, too. We personalize almost everything! We want you to be not just satisfied but happy to be one of our customers. We want to help create lasting memories for you and those receiving our gifts.

We stand behind every product we sell! If you have a problem – we’re sorry! We guarantee our products to be free of manufacturing defects. If there is a quality issue with any item on your order when you receive it, we’ll take the goods back for a prompt exchange. If the item was personalized we’ll personalize the replacement item with the same message. Personalized items can only be returned for a manufacturing defect or error. Any and all quality issues must be reported within 30 days of shipment and any refunds or exchanges must be made also within that 30 day window of time since your order shipped.

Please review your order carefully before you submit it, especially the “ship to” address and the personalization message. We frequently start our personalization production within minutes of your order being submitted, so we can’t accept cancellations or changes to orders once you submit them.

Please note that we do reserve the right to cancel your order, in whole or in part, at our sole discretion if we deem the language and/or content of your message to be inappropriate.

Any goods being returned due to product error or defect in manufacture must be returned in its new condition and in its original packaging. All claims for return, exchange or credit must be made by the original purchaser of those goods.

We do our best to meet requested delivery dates but weather and other circumstances beyond our control may sometimes intervene and cause delays. No refunds will be issued for orders delayed by adverse weather or any other unforeseen circumstance that may affect delivery by us or any of our carriers.

If you do have a need to request to return one of our items please contact us directly through email or by telephone at: 800 528-0900.